Terms of Service
The terms that govern use of Business Phone HQ and its business calling, routing, receptionist, automation, and account features.
1. Agreement and incorporated policies
By creating, activating, or using a Business Phone HQ account, you agree to these Terms and the policies linked from the Legal & Compliance Center, including the Acceptable Use & Anti-Robocall Policy, E911 Disclosure, Billing/Cancellation/Refund Policy, Privacy Policy, and applicable CPNI procedures.
2. Using the service
You may use Business Phone HQ for lawful business communications and must keep account credentials secure. You are responsible for the business information, destinations, greetings, receptionist knowledge, integrations, users, calling purpose, caller ID, and workflows configured in your workspace.
3. Phone numbers and routing
Number availability, porting, caller ID, carrier behavior, emergency-calling capability, call completion, and telecommunications features can depend on underlying carriers, third-party networks, location data, and regulatory requirements. Phone numbers are not guaranteed to remain available after release or termination.
4. Emergency calling
Do not assume a Business Phone HQ number has emergency-calling capability merely because ordinary calls work. E911, where offered, must be specifically provisioned and tied to current location information. Review the E911 Disclosure & Customer Acknowledgement before relying on internet-based voice service for emergency calling.
5. Smart Receptionist and automated actions
Automated receptionist responses can make mistakes. Businesses are responsible for reviewing configured knowledge and deciding which actions may be automated. The service must not be configured to invent commitments, appointments, prices, professional advice, or unauthorized transfer destinations. High-impact actions should use confirmations or other safeguards appropriate to the workflow.
6. Acceptable use
You may not use the service for unlawful robocalling, fraud, harassment, deceptive caller ID, spoofing, phishing, traffic pumping, unauthorized access, illegal telemarketing, or communications that violate applicable law or carrier rules. The full policy is available at Acceptable Use & Anti-Robocall.
7. Subscriptions, usage, cancellation, and refunds
Recurring plan charges and applicable usage charges are presented through the account and checkout experience. Usage-based charges may vary with actual calling and enabled services. Cancellation does not eliminate charges already incurred. Refunds and trial treatment are governed by the Billing, Cancellation & Refund Policy.
8. Availability and third-party services
We work to keep the service available, but telephony and internet services can experience interruptions caused by carriers, networks, power failures, internet access, maintenance, third-party providers, emergency-service databases, integrations, or events outside our control.
9. Suspension or termination
Business Phone HQ may restrict, suspend, or terminate service when reasonably necessary for nonpayment, fraud, security, unlawful use, carrier/provider action, number abuse, network protection, legal compliance, or material violation of these Terms or incorporated policies.
10. Changes
Features and these terms may be updated as the product, providers, or legal requirements change. Material updates will be reflected on this page with a revised effective date.
11. Contact
Service questions: support@businessphonehq.com. Billing questions: billing@businessphonehq.com.